Browse the Questions That Come Up Most
We keep this FAQ section updated based on what Bangladesh accounts actually ask. Most questions fall into a few clear areas: getting your account open, funding it through a local wallet, understanding how withdrawals are processed, and knowing where to go when you need a person. For deposits, the flow is straightforward — open your bKash, Nagad, or Rocket app, send to
the account number shown on the deposit screen, enter the reference, and confirm with your PIN. The payment typically reflects in your ko89 wallet within a few minutes. Withdrawals follow a verification step where we confirm the wallet number matches your registered account before releasing the funds. That check protects your balance from being sent to the wrong destination. For anything outside
these FAQ entries — a specific account issue, a transaction that has not cleared, or a login problem — our support team handles those directly. You can reach us through live chat or email, and we'll point you to the right resolution path.
- bKash deposit flow
- Nagad wallet matching
- Rocket transfer steps
- Withdrawal verification