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How ko89 Handles Your Personal Information

When you open an account with ko89, we collect certain information to run your account, process payments via bKash, Nagad, and Rocket, and keep things secure.

Account data protectedbKash, Nagad, Rocket payment data coveredYour rights clearly statedNo data sold to third parties
ko89 How ko89 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Security and Your Account

We apply security measures to your account and payment data at rest and in transit. Your bKash, Nagad, and Rocket transaction records are encrypted and accessible only to authorised systems. Account login is protected by OTP verification sent to your registered mobile number — so even if someone has your password, they cannot access your account without your phone. We review access logs regularly to catch anything unusual.

Encrypted Payment Data

All bKash, Nagad, and Rocket transaction records are encrypted. Payment processor integrations follow standard data-handling requirements to keep your wallet details protected.

OTP Account Security

Every login to your ko89 account requires an OTP sent to your registered number. This means account access stays tied to your mobile device, not just a password.

Cookie and Session Control

Session cookies keep you logged in across your mobile browser without forcing repeated logins. You can clear or block cookies through your device browser settings at any time.

Data Retention Policy

Active account data is held while your account is open. After closure, only records required by applicable law are retained. You can request confirmation of what we hold.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access the data we hold on you, request a correction, or ask us to delete your account information, our support team handles these requests directly. Reach out through any of the channels below and mention your registered phone number or email so we can locate your account quickly. Response times vary, but we aim to acknowledge every data request within a reasonable window.

Live Chat Open the chat widget from your account dashboard. Have your registered mobile number ready so we can pull up your data profile without delay.
Email Support Send your data request to our support address. Include your account email and the specific action you want — access, correction, or deletion.
Account Help Centre Visit the Help section inside your account. The privacy request form there routes directly to the team responsible for data and account records.

Your Privacy Questions Answered

These are the questions we get asked most about how ko89 handles personal data, account records, and payment information. If your question is not here, contact support with your registered details and we will respond directly.

We collect your name, phone number, email address, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

Payment data is shared only with the processor handling your specific transfer. We do not share your bKash or Nagad details with advertisers or unrelated third parties under any circumstances.

Send a request via live chat or email with your registered account phone number or email. We will locate your record and provide the data held in a readable format.

Yes. Submit a deletion request through the Help Centre form or via email. We will remove personal data except where retention is required by applicable law for transaction records.

Cookies keep your session active on your mobile browser and remember preferences like language. You can clear or block them in your browser settings, though this may affect how your account loads.

Contact support immediately via live chat and include your registered mobile number. We will review your session logs and, if needed, lock your account to prevent further access while we investigate.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.